Consumer Technographics The consumer is in charge, has high expectations, and is willing and able to churn. To win, you need to know everything you can about their behaviors, preferences, and expectations. Access an interactive dashboard by Forrester by clicking the ‘Go to source article link’ below.
The number of telco carve-outs in the UK tripled last year and similarly the number in Europe was significantly higher than the previous five years. Download Delloite report by clicking on the below link
The capabilities that successful innovators have adopted at a rate that outpaces their peers include funding, metrics, and incentives2. These three levers have been grossly underappreciated by other consumer products leaders, with only 32 percent, 43 percent, and 45 percent (respectively) of firms studied demonstrating these capabilities.
Wired wrote about researchers who built a system that can sift through health records to flag someone at risk of committing suicide, with between 80 and 90 percent accuracy. Click on the ‘Go to source article’ link to read it in full at Business Insider
A mobile-telecommunications provider adopted a similar approach, setting clear methods and targets for in-store customer migration. It succeeded in increasing incremental sales by 5 to 10 percent and more than halving customer onboarding time
Organizations that focus on transforming culture and building capabilities during a transformation are 2.5 times more likely to succeed.
24% of early-stage companies and 54% of developing companies said they were actively trying to develop a digital business culture as a mechanism for digital transformation.
Nearly 80% of respondents from maturing companies note that their organization drives digital transformation by cultivating a strong digital business culture that strives for risk-taking, collaboration, agility, and continuous learning.
47% of millenials get their music from Spotify. That’s triple the 14% who named iTunes Does Apple Music Have a Millennial Problem? By Daniel B. Kline – published on The Motley Fool
Improving Customer Experience Through Customer Data. Daniel Newman To access full article click on link below: