McKinsey talks about co-creation. Worth a read with some good/ practical examples.
Love this article from CIO. Telefónica Global CIO Phil Jordan talks about IT v I3 strategy.
Great insights and perspective on IOT – connected devices.
Building loyalty at B2B companies by Bain & Company
The average firm sputters along at an NPS of only 5 to 10 … Read more in on Net Promoter Community website.
Cap Gemini World Insurance Report 2015
Bain & Company says: The use of analytics can hugely improve the quality of your decisions and can increase decision process efficiency by as much as 25%.
An interesting perspective on analytics – Esteban Kolsky talks about Anticipatory Analytics – this discipline is likely to have strong CX implications for companies going forward.
An interesting article by PWC on sharing economy – some useful research data here.