Mckinsey article and interview on the ‘Bank of the Future’ and the role of digital. Some useful insights and perspective here.
Mobile will be ‘the state’ for commerce by 2024.
McKinsey talks about co-creation. Worth a read with some good/ practical examples.
Love this article from CIO. Telefónica Global CIO Phil Jordan talks about IT v I3 strategy.
Great insights and perspective on IOT – connected devices.
Building loyalty at B2B companies by Bain & Company
The average firm sputters along at an NPS of only 5 to 10 … Read more in on Net Promoter Community website.
Cap Gemini World Insurance Report 2015
Bain & Company says: The use of analytics can hugely improve the quality of your decisions and can increase decision process efficiency by as much as 25%.
An interesting perspective on analytics – Esteban Kolsky talks about Anticipatory Analytics – this discipline is likely to have strong CX implications for companies going forward.